Patient Information

Office Policies

Appointments

Patients are seen by appointment only.

New Patients are asked to arrive 30 minutes early to fill out paperwork.

Same day appointments are available for patients with acute illness on a first come, first serve basis as the schedule allows. The time allotted for these appointments does not allow for additional concerns to be addressed at that time.

Established patients who arrive 15 minutes late for their appointment will be seen after those who have arrived on time, if the schedule permits. Otherwise they will be asked to reschedule. This also applies to new patients who arrive after their scheduled appointment time.
Patients with chronic conditions (such as hypertension, high cholesterol, diabetes, kidney

failure, or anyone on long term medications) require regularly scheduled surveillance of these conditions.

Therefore, routine prescription refills will require an appointment with a provider every 3-12 months depending on the condition. At times, the provider may be required to attend to an emergency during the time of your scheduled visit. You will be informed of any delays, and we appreciate your understanding should this situation arise. If you must cancel or change your scheduled appointment, please call us 24 hours prior so that we may accommodate other patients. A $25.00 no show fee may apply to patients who do not cancel their appointments 24 hours in advance.

Prescriptions

Please bring all prescription bottles or a current list of all medications with you to each visit.

To obtain refills of your routine prescription medications, call your pharmacy 72 hours prior to running out and have them contact our office for refill authorizations.

Please allow 3 business days for refill requests to be completed.

Prescriptions will not be refilled on Friday afternoons. We suggest you check your medications prior to any vacations, holidays, and weekends to assure an ample supply during these times.

Antibiotics will not be prescribed without being seen by a provider.

Hospital Admissions
The providers at Cornerstone Family Practice use Sound Physicians to admit our patients should the need arise.

Confidentiality

Your personal and medical information is strictly confidential. No information regarding your condition or medical treatment will be given to anyone without your written or verbal permission. This includes spouses, friends, relatives, or employers, except when required by law, in accordance with HIPPA Guidelines.

Narcotics

Providers at Cornerstone Family Practice DO NOT routinely prescribe refills for pain medicine, or other controlled substances. If you are seeking these services, this is not the practice for you!

We do require a full set of medical records in hand at the time of the initial office visit for any narcotic prescriptions.

Any patient who receives a short term appropriate controlled substance is required to sign a narcotics agreement with our office and a DEA report will be reviewed monthly.

We refer patients who require long term narcotic medication therapy to pain management.

Billing

All charges incurred are ultimately the responsibility of the patient.

We will bill your contracted insurance company as a courtesy to you.

All contracted insurance co-payments and coinsurance are due at the time of the visit, we accept the following forms of payment: cash, check and credit card.

If we are unable to verify your insurance coverage, payment in full is due at the time of service.

All previous balances are due at the time of service.

Charges for all Laboratory Studies or blood work obtained in our office are the PATIENT’S RESPONSIBILITY! We have no control over what your insurance does and does not cover. Providers order tests based on what we feel is medically appropriate. Insurance companies don’t always agree.

We will not, under any circumstances, change diagnosis codes, or alter the medical record for sake of insurance company reimbursement. This is called Insurance Fraud!

All billing inquiries may be addressed by calling our billing office at 702-492 9439

For more information about insurance billing please click on the link The Fair Debt Collection Practice Act